How Long will it take to get my order?
All items are handmade to order in small batches & will ship within 5-7 business days. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
How do I track my order?
Once you order has been processed, a tracking number will be emailed to you.
I'm local, can I pick up to save on shipping?
Yes, if you enter your zip code upon check out and you are local you will have the option to pick up free of charge.
what if I messed up on my order?
please contact us by email to get it fixed.
Do you accept returns or exchanges?
We strive to ensure that our customer's are satisfied with their purchase. Due to the nature of our products we are unable to process returns or exchanges; however, please contact us to discuss further the issue with your order within 2 days of delivery.
When do my items expire?
Please note all items are natural and should be used up within the suggested time frame. We do not use commercial preservatives in our products & most ingredients are organic, therefore this is a very important. Each product has a different shelf life, which is dependent on the natural ingredients used.
Depending on how well you take care of your items will determine how long they will last so these time frames are estimates. Some suggestions: keep items out of direct sunlight and in a cool, dry, room temperature area. Oils typically last a year sometimes longer. Scrubs last 2-3 months if you avoid getting too much water in the jars. Body milks/body butters or any other water based products last about 6-8 months. Balms/salves last about a year. Powdered products last about a year as well in no water gets in. Please feel free to contact us on your specific item if you have anymore questions.
Is Cinply Essentials vegan?
Am I allergic to any of the ingredients?
It is very important to read the ingredients listed in the description of the products you are interested in prior to purchasing. We are not responsible for any allergic reactions.Keep in mind though these ingredients are natural everyone reacts differently to ingredients. We list all ingredients.
DISCLAIMERS: All products are handmade and may be slightly different than the last. All products are made in small batches in a home kitchen. We are not FDA approved but everything is made with GMP (good manufacturing practices). Keep items out of reach of children and pets. These items are not meant to cure any pre-existing conditions. Consult a doctor if you have any pre-existing conditions.